FREE DELIVERY FOR ORDERS OVER BDT 3000

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FAQ

Find quick answers to the most common questions about ordering, shipping, and more.

1. How can I place an order?

Simply browse our products, add your desired items to the cart, proceed to checkout, and complete your order by providing your delivery information.

Currently, we accept Cash on Delivery (COD) only. Online payment options will be available soon.

We are primarily online-based. However, we are opening a pickup point soon for added convenience.

  • Inside Dhaka: 1–2 working days

  • Outside Dhaka: 2–5 working days (may vary slightly based on location)

We offer Flat-rate Delivery Fees:

  • Inside Dhaka – BDT 50

  • Outside Dhaka – BDT 100

Yes, but only at the time of delivery. Please inspect your order in the presence of the delivery agent. If the product is damaged, defective, or incorrect, you can return it immediately.

  • Yes. We offer a 2-day exchange from the date of delivery for eligible products. Please contact our customer support within 2 days to request an exchange.

Yes! We occasionally offer promo codes, seasonal offers, and flash sales.
Stay updated by following us on social media or checking our website banners.

Yes, you can cancel the order before it is shipped. Once the product is dispatched, cancellations will not be accepted unless there is a valid issue.

  • Double-check your delivery details (Address & Phone Number) before placing the order.

  • Inspect the parcel in front of the delivery person to ensure everything is correct.

  • Do not break product seals unless you’re sure you’ll accept it.

  • Always read the product description and usage details to ensure it’s right for you.