At Bag Station, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

INSPECT YOUR ORDER

Customers are required to inspect their order in the presence of the delivery agent at the time of delivery.

If the product is found to be damaged, defective, or incorrect, the issue must be reported immediately to the delivery agent.

Return requests will only be accepted while the delivery agent is present.

RETURN ELIGIBILITY

A return will only be accepted if:

• The product is damaged, defective, or incorrect.
• The issue is identified before accepting the delivery.
• The product is returned immediately in its original condition, along with all tags, packaging, and accessories.

Once the product has been accepted and the delivery agent has left, no return request will be accepted.

EXCHANGE POLICY

We offer a 2-day exchange from the date of delivery for eligible products.

To qualify for an exchange:

• The exchange request must be made within 2 days of receiving the product.
• The product must be unused and in its original condition with all tags, packaging, and accessories intact.
• Exchanges are subject to product availability.

Exchange requests may not be accepted if the product shows signs of use, damage caused by the customer, or is missing original packaging or accessories.

REFUND POLICY

Refunds are only applicable to approved returns of prepaid orders.

Once the returned product has been inspected and approved, refunds will be processed within 1–5 working days to the original payment method, subject to the payment gateway or financial institution’s processing time.

For Cash on Delivery (COD) orders, refunds will be handled through a mutually agreed payment method if applicable.

REFUSAL OF DELIVERY

If a customer refuses to accept a parcel without a valid reason, the applicable delivery charge may be deducted from any refund or charged accordingly.

IMPORTANT NOTICE

Customers are strongly advised to inspect their products carefully before accepting delivery.

By accepting the order, the customer acknowledges that the product has been received in satisfactory condition. After acceptance, returns and refunds will not be available, except for eligible exchange requests made within 2 days in accordance with this policy.

CONTACT US

If you have any questions regarding our Return & Refund Policy, please contact us.

Email: support@bagstation.shop 
Phone: +880 1954-530954